FAQs

Monday: Closed
Tuesday - Saturday: 10 am - 8 pm
Sunday: 11 am - 5pm

You can book an appointment through our website. We can’t wait to see you! We suggest booking at least two weeks ahead to snag your preferred time slot! We also allow booking up to three months in advance.

At the time of booking, we require your credit card details to secure your appointment. Your credit card will not be charged at this point.

We have a 24 hour cancellation policy. If you make your booking within this time frame, you are already confirmed and the policy will be in effect.

You may cancel or reschedule your appointment up to 24 hours before your booking free of charge.

Cancellations or no-shows within 24 hours will be billed the full amount for the treatment(s).

We are a small, independent business and this protects us from the cost of no-shows.

Group bookings are always welcome. If you would like to book treatments for four or more people at the same time, please email us at hello@presalons.com with the time, date, number of guests and treatments required, and our management team will be happy to assist you.

You must be 18 years of age to receive treatments unaccompanied. If you are under 16-17 years old, you will need signed consent from a parent or legal guardian and they will need to be present during your appointment. We cannot accommodate clients under the age of 16.

We welcome walk-ins and we will do our very best to accommodate you!

We understand that sometimes, things just happen so please contact us and let us know. If you’re running more than 10 minutes late, we will do our best to accommodate you but we may have to reschedule your appointment and apply a charge for the cost of your treatment.

We are a cash-free business. We accept Visa, Mastercard, Apple Pay and Google Pay. Unfortunately we currently do not accept American Express.

If you feel you would like to reward your therapist for the service you received, you can add a gratuity onto your bill at reception. 100% of tips go directly to your service provider.

Please let us know if you have any health concerns, conditions, allergies, recent surgeries, or injuries that could affect your treatment or eligibility for treatment. We respectfully reserve the right to decline service if deemed necessary for the safety of our team and clients.

While receiving treatments is generally safe during pregnancy, every mama is unique and we always encourage checking with your doctor first. All of our therapists are trained on what to offer and avoid during pregnancy, so please also let us know at the time of booking so we can plan the best, safest treatment for you.

At Pre-, all retail product sales are final and we do not accept returns or exchanges. Please ensure you are happy with your selection before completing your purchase.

During the 48 hours beforehand, avoid any type of exfoliation, peels or facial waxing. Please beware that any false lashes or microbladed eyebrows can be affected by a facial. For those with facial hair, try not to shave the day of your facial. If this is your first facial with us, please be sure to fill out the consultation form attached to your confirmation email at least 6 hours before your appointment to ensure we can safely offer you the facial of your choice.

Unfortunately we will not be able to perform any of our facials if you have had anti-wrinkle injections within 2 weeks. We will not be able to perform any of our facials within 4 weeks of Fillers, chemical peels, or skin procedures such as microneedling, microblading, facial threads, dermaplaning, laser resurfacing, or laser hair removal within 4 weeks of your appointment.

We recommend choosing our Hey Mama facial which is especially designed to be pregnancy safe for expectant or postpartum mothers.

Not until it the scab has fully shed and the skin behind it has healed. Whether it's an active or healing cold sore, the movements of facial massage can actually exacerbate the lesion, or cause it to spread. Both are a pretty serious risk, which is why our therapists’ practice under these specific guidelines. If you do not disclose that you have a cold sore before you arrive for your treatment, we reserve the right to charge in full for treatments booked.

You should stop using all active topical skincare 3 days prior to Hydrafacial. 

The Hydrafacial is not suitable for the following: 

• Pregnancy
• During breastfeeding
• Roaccutane – Isotretinoin (if used in the last year)
• Autoimmune skin diseases (Lupus, Scleroderma, Ehlers- Danlos syndrome)
• Allergens – Shellfish (Prawns), Honey, Aspirin.
• Active Viral, Bacteria or Fungal skin infections in the treatment area.
• Active sunburn
• Severe, active acne
• Eczema, Psoriasis – skin not to be broken or irritated on face
• Epilepsy/Light sensitive medication

The Hydrafacial may not suitable for the following: 

• Blood thinning medication - please consult your doctor beforehand
• Types of skin cancer - please consult your doctor beforehand

Click here for all you need to know about Anti-Wrinkle treatments at Pre-

Click here for all you need to know about Injectable Skincare treatments at Pre-

Please note that a patch test is required at least 48 hours before any tinting service and no appointment is necessary for this. All patch tests are renewed with us every 6 months. However, in some cases, we can provide you with a waiver form to sign if you do not wish to have a patch test prior to your eyebrow treatment. The waiver is not available for lash tint treatments.

You will need to book a complimentary 10 minute consultation and patch test at least 48 hours before. We will not be able to carry out your treatment without a patch test being done. All patch tests are renewed with us every 6 months. Our goal is to keep you safe, although reactions are rare, they can happen.

We do not recommend brow lamination or lash lift for those who are pregnant or breastfeeding. Pregnancy causes a change in hormones that can leave you more prone to reactions after your treatment. Regular tinting services are usually safe for during pregnancy.

We provide normal polish, gel polish and BIAB services only, therefore we are not able to offer acrylic extension removal. We reserve the right to respectfully decline service to any guests with acrylic extensions.

We want you to feel good about your treatment moment at Pre-. That's why we'll aim to address any issues with your treatments. Our Normal polish manicure is guaranteed for up to 24 hours after your treatment.  Our Gel manicure is guaranteed for up to 48 hours after your treatment. If you bring your own gel or normal polish for use during your treatment, our longevity guarantee is void. 

If you notice chips or lifting within this time, please email us at hello@presalons.com and provide us with photos and a description of the issue. Then we will schedule you for a repair service as soon as possible. The repair will address the specific issue, will not repeat the original treatment steps and cannot be used to change a colour.

It is not possible to substitute a repair service for a refund or any other service. In accordance with Pre Salons' fair usage policy, this policy can be limited or revoked temporarily or permanently at any time.

We offer French tips, chrome powder and glitter which are detailed in the Add On Treatments section of our Nail menu.

The Elim MediPedi and products are safe for diabetics and are safe to have during pregnancy after your first trimester. Is is, however, unsuitable for anyone experiencing the following:

• Ro-accutane users, due to the possibility of a thinned and photosensitised epidermis
• Bleeding skin, open cuts & abrasions
• Sensitive Skin
• Sunburn
• Eczema
• Psoriasis
• Unexplained Swelling or Inflammation
• Infectious skin conditions
• Verrucae

You'll get the best results if you let the hair grow to about 1 cm or the length of an eyelash so the wax can properly grab the hair.

To make the most of your wax, it's a good idea to prepare by gently exfoliating your skin with a body scrub or mitt 48 hours before your appointment and making sure you have clean, freshly washed skin, free from moisturisers or oils.

Absolutely, but do keep in mind that the area may be sensitive and you may experience more discomfort than usual. You will need to wear a tampon for the duration of your treatment.

Yes, you can still have a wax. However, you may experience more skin sensitivity due to the hormonal changes your body is going through. Our waxing specialists will make you as comfortable as possible during the service and we can provide pillows if required for extra support.

It's always best to consult your doctor before you book your appointment.For prescribed creams like Retin-A or Differin, we advise that you stop use 7 days prior to your wax reservation and to not resume use until 7 days after your wax service. We will not be able to wax you if you are taking Accutane or Roaccutane. It is essential that you inform us about the medications you're taking so we can provide you with a safe waxing experience.

As a precaution, we recommend waiting 48 hours between waxing and tanning due to potentially increased skin sensitivity